Privacy Policy

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and service fee payments
• Verify your identity through passport and selfie matching
• Maintain the shared blacklist to protect rental shops and riders
• Power Scootie Gang connections and the social map
• Share your approximate location with other riders on the social map (foreground only, while the app is open — you can manage visibility in your settings)
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Personalize your experience and provide tailored content
• Power AI-assisted features (ScootIe chatbot) to help with bookings, shop management, and rider support — chat messages may be processed by our AI provider (Anthropic) to generate responses
• Comply with legal obligations and enforce our terms

We may share your information in the following circumstances:

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We use encryption, secure servers, and regular security assessments to safeguard your data.

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your data
• Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights, please contact us at privacy@scootscoot.app. We will respond to all requests within 30 days.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Our platform may contain links to third-party websites or services that are not owned or controlled by SCOOTSCOOT. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We integrate with third-party services for payments, analytics, and other functionality. These services have their own privacy policies governing the use of your information.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

SCOOTSCOOT operates primarily in Southeast Asia. Your information may be transferred to and maintained on servers located in various jurisdictions, including but not limited to Thailand, Singapore, and the United States, where data protection laws may differ from your home country.

By using our services, you consent to the transfer and processing of your information in these jurisdictions. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy regardless of where it is processed.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specific retention periods:

• Account data (name, email, profile) — retained while your account is active and deleted within 30 days of an account deletion request
• Booking and rental records — retained for 2 years after the rental ends for dispute resolution and legal compliance
• Rental inspection photos — retained for 90 days after the rental ends
• Passport and selfie images — stored encrypted on secure servers, accessible only to authorized verification systems, and deleted within 30 days of account deletion
• Location data — ride tracking data retained for 90 days; social map location is not stored permanently and only shared in real time while the app is open
• Payment information — card details are stored by Stripe, not on our servers. We retain only the card brand and last four digits for display

When we no longer need your information, we securely delete or anonymize it.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy or our data practices, please contact us:

For general inquiries, visit our Contact page.