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Privacy Policy

Last updated: January 2025

SCOOTSCOOT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

1. Information We Collect

Personal Information

When you register or use our services, we may collect:

  • Name, email address, and phone number
  • Payment information and billing details
  • Government-issued ID and driver's license information
  • Profile photo and user-generated content
  • Location data when you use our services

Usage Information

We automatically collect information about how you interact with our platform:

  • Device information (IP address, browser type, operating system)
  • Log data (access times, pages viewed, app features used)
  • Cookies and similar tracking technologies
  • Rental history and booking information

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Verify your identity and prevent fraud
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and customer service requests
  • Communicate about promotions, upcoming events, and news
  • Monitor and analyze trends, usage, and activities
  • Personalize your experience and provide tailored content
  • Comply with legal obligations and enforce our terms

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Rental Shops

We share necessary information with rental shops to facilitate your bookings, including your name, contact information, and rental details.

Service Providers

We work with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We use encryption, secure servers, and regular security assessments to safeguard your data.

5. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured format
  • Objection: Object to processing of your personal information
  • Restriction: Request restriction of processing your data
  • Withdraw Consent: Withdraw consent where we rely on it

To exercise these rights, please contact us at privacy@scootscoot.com.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

7. Third-Party Services

Our platform may contain links to third-party websites or services that are not owned or controlled by SCOOTSCOOT. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We integrate with third-party services for payments, analytics, and other functionality. These services have their own privacy policies governing the use of your information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

If you are located outside the United States and choose to provide information to us, we transfer the data to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For general inquiries, visit our Contact page.

Your Privacy Rights

If you are a resident of the European Economic Area (EEA), United Kingdom, or California, you have specific rights regarding your personal data under GDPR and CCPA. Please contact us to exercise these rights or learn more about how we process your information.