Terms of Service

Last updated: January 2025

Welcome to SCOOTSCOOT. These Terms of Service ("Terms") govern your access to and use of our platform, website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using SCOOTSCOOT's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our platform. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

2. Eligibility

To use our Services, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding contract
Possess a valid driver's license or permit as required by local law
Not be prohibited from using the Services under applicable laws
Provide accurate and complete registration information

By using our Services, you represent and warrant that you meet all eligibility requirements.

3. Platform Role and Limitations

Marketplace Platform Only

SCOOTSCOOT IS A TECHNOLOGY PLATFORM THAT CONNECTS RIDERS WITH INDEPENDENT THIRD-PARTY SCOOTER RENTAL SHOPS. WE ARE NOT A SCOOTER RENTAL COMPANY, TRANSPORTATION PROVIDER, OR TOUR OPERATOR.

SCOOTSCOOT does not own, operate, manage, control, or provide scooters, motorcycles, or any vehicles. We do not employ or control rental shop owners, operators, or staff. All scooters listed on our platform are owned and operated by independent third-party rental businesses.

No Control Over Third Parties

SCOOTSCOOT has no control over and does not guarantee:

The condition, safety, quality, or legality of scooters listed on the platform
The accuracy of rental shop listings, descriptions, or pricing
The ability or willingness of rental shops to complete transactions
The conduct, identity, or background of rental shop operators or staff
The maintenance, inspection, or repair practices of rental shops
Compliance with local laws, regulations, or safety standards by rental shops
The availability of insurance coverage or adequacy of such coverage

Independent Contractor Relationship

Rental shops are independent contractors and not employees, agents, or partners of SCOOTSCOOT. The rental agreement is directly between you and the rental shop. SCOOTSCOOT is not a party to that agreement and has no obligations or liability under it.

Limited Role

Our role is limited to: (1) providing the technology platform to facilitate connections between riders and rental shops; (2) processing payments on behalf of rental shops; and (3) providing customer support related to the use of our platform. We do not provide, supervise, or control the actual rental services.

4. User Accounts

Account Registration

To access certain features, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and current.

Account Security

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized access or security breach

Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or any other reason at our sole discretion.

5. Use of Services

For Riders

When renting a scooter through our platform, you agree to:

Provide valid identification and driver's license
Inspect the scooter before use and report any damage
Operate the scooter safely and in compliance with local traffic laws
Return the scooter in the same condition as received
Pay all applicable fees, including rental, insurance, and damage charges
Not sublease or transfer the rental to another person

For Rental Shops

When listing scooters on our platform, you agree to:

Provide accurate information about your scooters and services
Maintain scooters in safe, working condition
Comply with all local business and safety regulations
Honor confirmed bookings and provide agreed-upon services
Respond promptly to customer inquiries and issues
Pay applicable platform fees and commissions

6. Prohibited Activities

You agree not to:

Violate any applicable laws or regulations
Infringe on intellectual property rights of others
Transmit viruses, malware, or other harmful code
Engage in fraudulent, deceptive, or misleading practices
Harass, abuse, or harm other users or rental shops
Attempt to gain unauthorized access to our systems
Use automated systems to access the Services without permission
Interfere with or disrupt the Services or servers
Create multiple accounts to circumvent restrictions
Use the Services for any illegal or unauthorized purpose

7. Payments and Fees

Pricing

Rental prices are set by individual rental shops and displayed on our platform. All prices are subject to change. SCOOTSCOOT charges a service fee for facilitating transactions between riders and rental shops.

Payment Processing

Payments are processed through third-party payment processors. You agree to provide valid payment information and authorize us to charge your payment method for all fees incurred.

Refunds and Cancellations

Refund and cancellation policies are determined by individual rental shops and displayed at the time of booking. SCOOTSCOOT service fees are generally non-refundable unless otherwise stated.

Deposits and Damages

Rental shops may require security deposits. You are responsible for any damage to the scooter beyond normal wear and tear. Damage charges will be assessed based on repair costs.

8. Insurance, Liability, and Assumption of Risk

Assumption of Risk

YOU ACKNOWLEDGE AND AGREE THAT OPERATING A SCOOTER, MOTORCYCLE, OR ANY MOTOR VEHICLE INVOLVES INHERENT AND SIGNIFICANT RISKS, INCLUDING BUT NOT LIMITED TO RISK OF SERIOUS INJURY, PERMANENT DISABILITY, DEATH, AND PROPERTY DAMAGE.

By using our Services to rent a scooter, you voluntarily assume all risks associated with:

Operating the scooter, including accidents, collisions, and loss of control
Road conditions, weather conditions, and traffic
Mechanical failures, defects, or malfunctions of the scooter
Actions or negligence of other drivers, pedestrians, or third parties
Your own lack of experience, skill, or judgment in operating a scooter
Inadequate safety equipment or protective gear
Unfamiliarity with local roads, traffic laws, or driving customs
Theft, vandalism, or damage to the scooter while in your possession

No Liability for Accidents or Injuries

SCOOTSCOOT IS NOT LIABLE FOR ANY ACCIDENTS, INJURIES, DEATH, PROPERTY DAMAGE, OR ANY OTHER HARM ARISING FROM OR RELATED TO YOUR RENTAL OR OPERATION OF A SCOOTER.

You acknowledge that SCOOTSCOOT is not responsible for and has no liability for any personal injury, bodily injury, emotional distress, death, property damage, or any other damages or losses you may suffer as a result of renting or operating a scooter obtained through our platform, regardless of whether such damages result from:

Defects in the scooter or failure of the rental shop to properly maintain the scooter
Negligence of the rental shop, its employees, or agents
Your own negligence or that of other riders
Road conditions, weather, or other environmental factors
Actions of third parties, including other drivers or pedestrians
Theft of or damage to the scooter
Any other cause whatsoever

Insurance Coverage

Some rental shops may offer or include insurance coverage with rentals. SCOOTSCOOT does not provide, guarantee, or verify any insurance coverage. You are solely responsible for:

Understanding what insurance coverage, if any, is provided by the rental shop
Reading and understanding all insurance terms, conditions, exclusions, and limitations
Determining whether additional insurance coverage is necessary
Obtaining your own travel, health, or liability insurance as appropriate
Verifying that any insurance coverage is valid and enforceable

SCOOTSCOOT makes no representations or warranties regarding the adequacy, validity, or enforceability of any insurance coverage offered by rental shops.

Rider Responsibility and Safety

You are solely responsible for:

Your own safety and the safety of others while operating a scooter
Inspecting the scooter before use and refusing to operate any unsafe vehicle
Wearing appropriate safety equipment, including helmets and protective gear
Operating the scooter in a safe and lawful manner
Complying with all traffic laws, regulations, and local ordinances
Not operating the scooter while impaired by alcohol, drugs, or fatigue
Assessing your own skill level and experience before renting
Understanding the controls and operation of the specific scooter model

Accidents and Incidents

In the event of an accident, collision, injury, theft, or any incident involving the scooter, you must:

Immediately stop and remain at the scene as required by law
Contact local police and emergency services as necessary
Notify the rental shop as soon as reasonably possible
Cooperate fully with any investigation by authorities or the rental shop
Provide accurate and truthful information about the incident
Not admit fault or liability without consulting the rental shop
Document the incident with photos and witness information if possible

You acknowledge that SCOOTSCOOT has no obligation to provide assistance, support, or compensation in the event of an accident or incident. Any claims must be directed to the rental shop or applicable insurance provider.

Medical and Emergency Expenses

You are solely responsible for all medical expenses, emergency services, hospital bills, and any other costs arising from injuries sustained while renting or operating a scooter. SCOOTSCOOT has no obligation to pay for or reimburse any such expenses.

Property Damage

You are liable for all damage to the scooter beyond normal wear and tear, as well as any damage to third-party property caused by your operation of the scooter. This includes but is not limited to:

Collision damage, scratches, dents, and broken parts
Mechanical damage from improper operation or neglect
Theft or vandalism while the scooter is in your possession
Damage to other vehicles, property, or infrastructure
Loss of use or diminished value of the scooter

9. Third-Party Services and Rental Shops

Independent Third Parties

All rental shops listed on our platform are independent third-party businesses. SCOOTSCOOT does not employ, supervise, direct, or control rental shops or their employees. We do not screen, vet, or verify the qualifications, licenses, or backgrounds of rental shop operators.

No Endorsement or Guarantee

Listing a rental shop on our platform does not constitute an endorsement, recommendation, or guarantee of quality, safety, or reliability. We make no representations about the trustworthiness, competence, or legitimacy of any rental shop.

Direct Relationship

Your rental agreement is directly with the rental shop, not with SCOOTSCOOT. Any disputes, claims, or issues arising from the rental must be resolved directly with the rental shop. SCOOTSCOOT is not a party to the rental agreement and has no obligations under it.

Third-Party Content

Rental shop listings, descriptions, photos, prices, and other content are provided by the rental shops themselves. SCOOTSCOOT does not verify the accuracy or completeness of such content and is not responsible for any errors, omissions, or misrepresentations.

No Liability for Third-Party Actions

SCOOTSCOOT is not liable for any acts, errors, omissions, representations, warranties, breaches, or negligence of any rental shop, or for any personal injuries, death, property damage, or other damages or expenses resulting from rental shop actions or failures to act.

10. Intellectual Property

Our Content

All content on our platform, including text, graphics, logos, images, software, and design, is owned by SCOOTSCOOT or our licensors and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our written permission.

User Content

You retain ownership of content you submit to our platform (reviews, photos, etc.). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with our Services.

Trademarks

SCOOTSCOOT and our logos are trademarks of SCOOTSCOOT. You may not use our trademarks without our prior written consent.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Platform Disclaimer:

SCOOTSCOOT IS A TECHNOLOGY PLATFORM ONLY. WE DO NOT PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER. WE DO NOT OWN, OPERATE, MANAGE, OR CONTROL ANY SCOOTERS, VEHICLES, OR RENTAL BUSINESSES. ALL SCOOTERS ARE OWNED AND OPERATED BY INDEPENDENT THIRD-PARTY RENTAL SHOPS.

No Warranties Regarding:

The safety, quality, condition, or legality of scooters listed on the platform
The accuracy, reliability, or completeness of rental shop listings or information
The ability of rental shops to provide services or honor bookings
The conduct, qualifications, or background of rental shop operators
The availability or adequacy of insurance coverage
Compliance with local laws, regulations, or safety standards
That the Services will be uninterrupted, secure, or error-free
That defects will be corrected or that our servers are virus-free
The results that may be obtained from use of the Services

No Responsibility For:

Accidents, injuries, death, or property damage related to scooter rentals
Mechanical failures, defects, or malfunctions of scooters
Actions or omissions of rental shops or their employees
Disputes between riders and rental shops
Theft, vandalism, or damage to scooters
Road conditions, weather, or other environmental factors
Your ability to legally operate a scooter in any jurisdiction

You acknowledge that you use the Services and rent scooters at your own risk. SCOOTSCOOT makes no representations or warranties that the Services or any scooters will meet your requirements or be suitable for your intended use.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SCOOTSCOOT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES.

This limitation applies to damages arising from:

Personal injury, bodily injury, emotional distress, pain and suffering, or death resulting from scooter rental or operation
Accidents, collisions, crashes, or any incidents involving scooters obtained through our platform
Property damage to the scooter, your property, or third-party property
Medical expenses, hospital bills, rehabilitation costs, or lost wages
Mechanical failures, defects, or malfunctions of scooters
Acts or omissions of rental shops, their employees, or other third parties
Theft, vandalism, or damage to scooters while in your possession
Inadequate or invalid insurance coverage
Use or inability to use the Services
Unauthorized access to or alteration of your data or communications
Statements or conduct of any third party on the Services
Any other matter relating to the Services or scooter rentals

Maximum Liability:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SCOOTSCOOT'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES OR ANY SCOOTER RENTAL SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO SCOOTSCOOT IN SERVICE FEES IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100 USD).

Essential Purpose:

You acknowledge that these limitations of liability are an essential element of the agreement between you and SCOOTSCOOT, and that SCOOTSCOOT would not provide the Services without these limitations.

Jurisdictional Limitations:

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless SCOOTSCOOT, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, partners, suppliers, and licensors (collectively, the "SCOOTSCOOT Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, fees (including reasonable attorneys' fees and court costs), arising out of or relating to:

Your access to or use of the Services
Your rental, possession, or operation of any scooter obtained through our platform
Any accidents, collisions, crashes, or incidents involving you or a scooter while in your possession
Any personal injury, bodily injury, death, or property damage caused by or arising from your operation of a scooter
Your violation of these Terms or any applicable laws or regulations
Your violation of any rights of another person or entity, including rental shops
Any damage to or theft of a scooter while in your possession or control
Your failure to comply with traffic laws or operate a scooter safely
Your failure to have proper licenses, permits, or insurance
Any content or information you submit to the platform
Your breach of any rental agreement with a rental shop
Any disputes between you and a rental shop or other users
Any claims by third parties arising from your use of the Services

Defense and Settlement:

SCOOTSCOOT reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with SCOOTSCOOT in the defense of any such claims. You may not settle any claim without SCOOTSCOOT's prior written consent.

Survival:

This indemnification obligation shall survive the termination of these Terms and your use of the Services.

14. Dispute Resolution

Informal Resolution

Before filing a claim, you agree to contact us at legal@scootscoot.com to attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

Arbitration

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [Jurisdiction], and judgment on the award may be entered in any court having jurisdiction.

Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and SCOOTSCOOT individually. You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law provisions. You agree to submit to the personal jurisdiction of the courts located in [Jurisdiction] for any actions not subject to arbitration.

16. Termination

We may terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Services will immediately cease.

You may terminate your account at any time by contacting us. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

17. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SCOOTSCOOT regarding the Services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.

Force Majeure

SCOOTSCOOT shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, or government actions.

18. Contact Information

If you have any questions about these Terms, please contact us:

Legal Department

legal@scootscoot.com

For general inquiries, visit our Contact page.

Acknowledgment

By using SCOOTSCOOT's Services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. If you do not agree to these Terms, you must not access or use our Services.

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